Support

Contact us

The fastest way to reach our support team is by email. We aim to answer every message personally within one business day.

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Email support

support@guidly.ca
Use this for all account, billing, integration, or technical questions.

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Create a support case

Send us an email at the address above with a clear subject line (e.g. "Zoom integration not connecting"). We'll open a tracked support case and reply with a case reference number you can use for follow-ups.

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Urgent / account access issues

If you're locked out of your account, your Zoom integration is broken, or a paying client is affected — put URGENT in your email subject line and we'll prioritize it ahead of the queue.

Support hours & response times

Guidly Inc. is based in Ottawa, Ontario, Canada. Our support team operates during business hours and responds quickly to all inquiries.

Support hours

Monday – Friday
9:00 AM – 5:00 PM ET

First response SLA

Within 1 business day
(usually within 4 hours)

Urgent issues

Within 4 business hours
Email subject must contain "URGENT"

Weekend / holidays

Best-effort
Replies resume next business day

Self-serve resources

You may find your answer faster in our documentation:

Zoom integration

Account & billing

Common questions

How do I reset my password? Click "Forgot password" on the sign-in page. We'll send a secure reset link to your email.
How do I cancel my subscription? Go to Dashboard → Profile & Settings → scroll to the bottom and click "Cancel subscription".
How do I export my data? Email support@guidly.ca and we'll send a full export within 5 business days.
How do I delete my account? Email support@guidly.ca with the subject "Account deletion request" and we'll permanently remove your data within 30 days.

When emailing us

To help us help you faster, please include:

The email address on your Guidly account
A clear description of what you were trying to do
What happened instead (an error message, a screenshot, the time it occurred)
Which browser and device you're using (e.g. "Chrome on macOS", "Safari on iPhone")

For Zoom integration issues, also include the Zoom account email you're trying to connect and whether you've recently reset or revoked the Zoom app authorization.